adept | a DTI® Company

What clients say about Adept’s services

Des Hinch Adept has provided me with the secretarial services I have required for the past 18 years. Such a long association is in itself evidence of the extremely high level of satisfaction that I have with their performances. In all that time I have been very happy with all of the work they have done for me. I have no complaints.

Much of the work done, because of the nature of my responsibilities, has required a marked degree of attention to detail, even to the level of meeting specific formats of punctuation and presentation. Much has been presented to them in “confused manuscript” state.

Often I have presented many revisions and amendments to work already done by them. The willingness of the staff to meet my requirements has been exemplary. In fact the very high standard of their work is matched by the nature of the staff.

They are pleasant, friendly, unfailingly courteous, and proud of the work they produce. Nothing is too much trouble for them, and as a client I always feel welcome. Adept is a thoroughly professional organisation which sets itself uncommonly high standards which from my experience, they unfailingly meet.

I recommend their services to any organisation, no matter how large its size or demands. Their vision statement “Nothing we can't handle”, is appropriate and apt.

- Des Hinch, Consultant, Christchurch

The quality of the transcripts was superb, particularly in difficult areas such as Maori place-names and sections of evidence from local iwi.

I am a medical specialist... Importantly, the staff are aware of the requirements of medical confidentiality, and there has never been any issue with breach of patient confidentiality from typing the work.

- Medical Specialist

I have always found the quality and accuracy of the work to be high and turnaround time very efficient. The team are friendly, professional and accommodating. They frequently enquire whether there are improvements they can make to help me more. We have successfully developed templates and use secure electronic transfer to improve efficiency and time.

- Doctor

I have used Adept Secretarial and Training Services now for seven years. They have always provided an excellent service. The quality of their work has always been second to none. The turnaround is excellent. I am unable to fault the service they provide.

- Medical Specialist

They are prompt in their turnaround time (most of my complex icolegal reports are typed and returned to me within the first 24 hours, and all are completed within 48 hours). The typing is to a very high standard. Confidentiality is paramount as my reports are medical reports about patients, and in my dealings with Adept, I have never had any problems with confidentiality. Finally, the business side of Adept is also extremely well run.

- Medical Specialist

We are made to feel that our business is important and that we are treated with the utmost respect by the staff at Adept. Our usual procedure is to drop either tapes or discs in at Adept in the mornings and these are completed by the end of the day. The nature of the material which is transcribed is extremely sensitive and there has not been a single case of information being passed on or discussed. It would be fair to say that we are totally satisfied with the service and the outputs from Adept and will continue to use their services in the future.

- Government Department

Adept Secretarial have provided transcription services from digital and analogue audio files on numerous occasions. All the material sent to Adept is of a highly confidential nature. The service provided by Adept has been prompt, accurate and professional. The staff at Adept are friendly and attentive.

- Government Department

I have been using Adept STS Ltd to transcribe interview tapes since 2001. Often our work is required to be completed urgently to meet our deadlines. Adept have always accommodated us and produced accurate and well laid out transcripts. Besides this they are very pleasant people to deal with. The nature of our work is at times highly confidential. We have every confidence in the management of Adept in this respect.

- Government Department

I have found the services provided to be of immeasurable value to my efficiency, and more importantly, my profitability. Their work is of extremely high quality; I receive the work within two to three hours of sending it to them (and always on the same day that it is sent to them) and there is virtually no proof reading required of returned work. It is without exaggeration a superb and efficient typing service which I have no hesitation whatsoever in recommending to anyone who has traditionally used “in-house” services or secretaries.

The hourly rate offered by Adept is competitive and they have worked in extremely well with our law firm's templates for standard letters, memoranda and bills of cost. If they have any questions about the dictation work they received, they immediately clarify them and there is a very high attention to detail and accuracy.

- Solicitor/Immigration Lawyer

I write this letter to convey my utmost admiration for their technical support. Adept has helped bring my business into the 21st century. Adept has taken my business from a hands-on, three person, 1,000 p/wk labour intensive chore to a one person office-based distribution centre, effectively cutting my hours in half. Evelyn and her team's accuracy has been paramount and second to none. Evelyn and her team are always approachable, professional and return calls without prompt. They even laugh at my jokes! I will continue to use the services of Adept and see them as an integral part of my business.

- Professional Client

I think in terms of transcription services we have probably got one of the better facilities in the country.

- Government Department

I cannot say enough about the service we have received from you, it has been absolutely fantastic! We are more than happy. Your ability to accommodate our urgent requests has been brilliant, and the quality of the transcriptions has been spot on, high quality and very accurate (even with difficult accents and mumbling scientists to deal with!). Once again, Tim, brilliant (could I use any other superlatives?!) and we will certainly use you for any future work of this nature.

- Government Department